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Customer Service Training 101

It’s common knowledge that your business is only as strong as your weakest employee. And that’s exactly why you shouldn’t leave training to other employees or happenstance. Enter the second edition of Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renée Evenson. Whether you run a week-long training session, or try to incorporate lessons into your

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Rules of the Road: Manners on the Internet

“The Internet records everything,” explains social media expert Amy Larrimore. That’s why it’s critical to “listen” to what’s happening online and monitor what people are saying about your business. What are the rules of the road? Click below to find out. [vimeo]15124639[/vimeo] Amy Larrimore helps businesses combine information technology, business intelligence and process in

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