Winter 2016 articles

Biz 101: This Christmas, Deck the Halls, Not Your Customers

For the customer service sector, the holiday season is crunch time. With more shoppers, more sales, more shipping, more advertisements and more product demand, there’s a lot of potential for something to go wrong. At the same time, shoppers’ expectations are never higher. They don’t just want to check every item off their lists; they expect their shopping experience to be fun, festive and full of good cheer.

Newsmakers in the World of Craft

ArtPrize, the radically open international art competition decided by both public vote and expert jury, announced the winners of $500,000 in prizes in its seventh annual edition on Oct. 9 in Grand Rapids, Mich. Two $200,000 Grand Prizes were awarded, by public vote to the husband and wife duo Loveless PhotoFiber for “Northwood Awakening,” and by a jury of art experts to Kate Gilmore for her three-dimensional performance piece, “Higher Ground.”

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